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Help desk and remote support
Remote help during agreed business hours for software, printers, connectivity, and user issues on supported systems.
Plans define the covered users and devices, supported systems, and agreed business hours.
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Remote help during agreed business hours for software, printers, connectivity, and user issues on supported systems.
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Device inventory, health checks, scheduled updates, and patching for enrolled computers.
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Microsoft 365 or Google Workspace sign-ins, mail setup, and account setup for new hires and departing employees.
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Support for agreed routers and access points, connectivity troubleshooting, and coordination with your internet or equipment vendors.
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Multi-factor authentication and endpoint protection for covered systems, plus backup setup and checks where included in the plan.
Reno Techs started providing on-site IT support in Reno in 2008. Read about Reno Techs and our history.
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Discuss how your office works, what is causing friction, and what kind of support would help.
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Look over the computers, user accounts, email setup, and recurring technology problems in scope.
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Confirm covered users and devices, supported systems, business hours, monthly fee, and any onboarding, on-site, or licensing costs.
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Set up the support process and enroll the approved users, accounts, and devices covered by the plan.
Managed IT pricing
Monthly pricing is based on the number of users and devices, supported systems, business hours, and services included in the agreed plan.
The plan specifies which remote support is included and the covered users and devices. Onboarding, software licenses, on-site work, and projects are agreed in the scope or quoted separately before work begins.
One-time option
$150
First hour
Scheduled remote troubleshooting for a focused support request.
$225
First 90 minutes
The visit minimum covers troubleshooting time at your Reno business.
From $600
Labor
Projects are scoped separately; equipment, software licenses, cabling, and larger jobs are quoted separately.
Additional remote or on-site time is $37.50 per 15 minutes, with approval before additional work.
Have a different technology need? Contact Reno Techs about your business operations.
For a managed plan, share your team size, approximate device count, Reno business location, email platform if known, and what you want covered. For one-time help, describe the work and preferred timing.